Tom Gausden is a Senior Business Manager at Patients Know Best with a degree and ongoing interest in Biology. Tom joined PKB in 2017 after working for an EPR provider for several years. Previously, Tom managed the transition of customers through the end of the National Programme for IT on to local contracts. As someone who passionately believed in and recognised the value and the importance of acknowledging the patient as part of the provision of healthcare, Tom came to PKB to pursue this vision of empowering patients to know best. Tom is an integral part to the PKB business development team, having spent three years working closing with existing and new sites in a sales and account management function to ensure they can deliver on this joint vision. Tom leads the environmental sustainability agenda within Patients Know Best, and is a keen member of the Sustainable Healthcare Coalition.